Thank you for shopping at SUNGUY. We value your business and strive to provide high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we are here to help.

1. Return & Exchange Period

• 7-Day No-Reason Return: You may request a return within 7 natural days of receiving your item, provided it is unopened and in its original condition.
• Quality Issues / Defective Items: If you receive a defective, damaged, or incorrect item, please contact our support team within 7 business days of delivery.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Items must be in new, unused, and original condition.
• Items must be returned in their original packaging, including all tags, manuals, and accessories.
• Exceptions: We do not accept returns for items that have been opened, used, or damaged by the customer, or for bulk orders (≥100 units) unless previously agreed upon in writing.

3. Special Cases

• Wrong or Missing Items: If we have sent the incorrect model or missed an item in your shipment, we will arrange for a replacement or a full refund. All associated shipping costs will be covered by us.
• Shipping Damage: Please inspect your package upon arrival. If the item is damaged during transit, please take photos/videos as evidence and contact us immediately. we will assist you with the carrier claim and provide a replacement or refund accordingly.

4. Refund Terms

• Refund Method: All refunds will be issued to the original payment method (e.g., Credit Card, PayPal) used during the purchase. We do not provide refunds via private transfers.
• Refund Calculation:Full Refund: For quality issues or our errors, the full order amount (including original shipping) will be refunded.Partial Refund: For no-reason returns, original shipping fees and any transaction processing fees (e.g., 3-5% charged by the payment provider) may be deducted from the total refund.
• Processing Time: Refunds are initiated within 2 business days after we receive and inspect the returned item. Depending on your bank or payment provider, it may take 3-15 business days for the funds to appear in your account.

5. Shipping Costs

• Quality Issues / Our Error: We will cover all return and replacement shipping costs.
• No-Reason Returns / Customer Error: The customer is responsible for all return shipping costs and any re-shipping fees for exchanges.

6. Contact Our Support Team

If you have any questions regarding our Refund Policy or wish to initiate a return, please contact our After-sales Customer Service at: Email: support@sunguy.com